Menu looks wrong or missing
Tell us the school, date, and meal (breakfast or lunch). A screenshot of the official district menu next to the app helps us compare.
LUNCH LINE / SUPPORT & FAQ
Questions,
answered.
Have a question, found a bug, or spotted a menu that doesn't look right? Send an email and we'll get back to you as soon as we can. We're a small independent studio, so a reply may take a day or two, but every message gets read.
EMAIL SUPPORT
Tell us what happened.
support@artificialpixel.com ↗
Please mention Lunch Line in your subject line. For a faster response, include your iPhone model, iOS version, school, and the date and meal you were viewing.
FREQUENTLY ASKED
Before you write.
Which schools does Lunch Line support?
Lunch Line currently supports Chapel Hill-Carrboro City Schools (CHCCS). The school list comes from the district's published Nutrislice menus, so any CHCCS school with an active lunch menu appears in the app.
Do I need to create an account?
No. Lunch Line works without an account or sign-in. Choose your school on first launch and you're ready to go.
Where does the menu information come from?
Menus, food details, nutrition facts, and photos come from Chapel Hill-Carrboro City Schools through Nutrislice, the district's menu provider. Lunch Line is an independent app and is not affiliated with or endorsed by the district or Nutrislice.
Why don't I see a menu for a certain day?
Menus may be missing on weekends, holidays, teacher workdays, and other days school is not in session, or when the district has not published a menu yet. Some schools do not publish a breakfast menu, in which case only lunch is shown.
How do the dietary filters work?
In Settings you can choose to show only foods that appear vegetarian, vegan, or gluten-free, and to hide foods tagged with milk, egg, wheat, soy, sesame, peanut, tree nut, fish, or shellfish. Filtering happens on your iPhone using the menu's tags and an on-device estimate.
Can I rely on Lunch Line for food allergies?
No. Dietary labels in Lunch Line are automatic estimates based on menu text and tags, and menus can change. Always confirm allergy and dietary questions with your school's nutrition staff or the product packaging.
Does Lunch Line track me or show ads?
No. Lunch Line has no ads, no third-party analytics, and no tracking. Your preferences are saved on your device, and your dietary choices are never sent anywhere.
Is Lunch Line free? What do tips do?
Lunch Line is free to download and use. The optional tip jar lets you support development with a one-time tip. Tips are processed by Apple, unlock no features, and do not purchase school meals.
How do I change my school or appearance?
Open the Settings tab to change your school, dietary preferences, light or dark appearance, color theme, and app icon at any time.
Which devices are supported?
Lunch Line is built for iPhone running iOS 17 or later. It can also run on iPad in iPhone compatibility mode.
The menu in the app looks wrong. What should I do?
First compare it with the district's official online menu. If the official menu is also wrong, contact your school's nutrition team. If Lunch Line shows something different from the official menu, email us with the school, date, and meal so we can look into it.
Will Lunch Line support other school districts?
Lunch Line is focused on CHCCS for now. If you'd like to see your district supported, send us a note. It helps us gauge interest.
SUPPORT NOTES
A good place to start.
Bug reports
Include your iPhone model, iOS version, and the Lunch Line version from Settings → About, plus the steps that led to the problem.
Tips & refunds
Apple handles all App Store payments. For billing or refund questions, visit reportaproblem.apple.com or contact Apple Support.
Feature ideas
Want another district, a widget, or a new filter? We read every suggestion and use them to plan what comes next.