Billing & refunds
Contact Apple Support directly for billing, refund, or subscription questions. Apple handles all App Store transactions and we do not have access to your purchase details.
BASEBOARDS / SUPPORT
A little help,
when you need it.
Have a question or ran into a bug? Send an email and we'll get back to you as soon as we can. We're a small indie team, so responses may take a day or two, but every message gets read.
EMAIL SUPPORT
Tell us what happened.
support@artificialpixel.com ↗
For a faster response, include your iPhone model, iOS version, and steps to reproduce the issue.
SUPPORT NOTES
A good place to start.
Restore purchases
If the in-app restore button isn't working as expected, email us with your iOS version and a description of what happened.
iCloud sync & shared homes
Include your iPhone model, iOS version, and a brief description of what happened so we can narrow it down quickly.
Bug reports
A step-by-step description of how to reproduce the issue helps us track it down. Screenshots or a screen recording are always welcome.
COMMON QUESTIONS
Before you write.
Do I need to create a Baseboards account?
No. Baseboards does not require a separate account for core use. Your data stays on your device unless you deliberately turn on Apple-managed cloud features.
Does Baseboards track me or show ads?
No. Baseboards does not use third-party analytics, ad tracking, or developer-run monitoring of your home records.
What does Pro unlock?
Pro unlocks additional premium tools such as optional personal iCloud sync, advanced search, advanced analytics, calendar integration, themes, custom templates, photo attachments, and other power-user features.
Is Pro a subscription?
Baseboards Pro is currently designed as a one-time unlock through the App Store.